If you need help during your journey, PAL Travel Assistance is here to help you anytime, anywhere. Our network of multilingual staff and medical professionals are just a phone call away and are ready to assist you 24-hours a day, every day of the year.
Even if you are familiar with your destination, would you know which hospital is the most suitable to treat your condition? Would you know how to go about arranging an Air Ambulance to move you to a suitable hospital nearer your home?
With the PAL Travel Assistance network of hospitals and service providers, as well as our skilled PAL Travel Assistance team, we are ready to help you, regardless of the difficulty or situation you find yourself in, so that you can focus on recovery and caring for your loved ones.
Access to PAL Travel Assistance services is free of charge and can assist you with straightforward matters such as making a local doctor's appointment to complex medical evacuations requiring medical monitoring and medical support services. You can rest assured that you and your family are in safe hands and will receive the highest level of care, consideration and compassion.
PAL Travel Assistance will also settle directly with hospitals, doctors, and other service providers when the cost of the service provider is covered under your policy.
Our PAL Travel Assistance team is ready to assist you. Please call +632 846-2171 anytime, anywhere. Contact the local telephone operator and ask for a reverse charge call to PAL Travel Assistance.
A) Telephone Medical Assistance
PAL Travel Assistance will arrange for the provision of medical assistance for the insured passenger over the telephone.
B) Medical Service Provider Referral
PAL Travel Assistance shall provide to the insured passenger, upon request, the name, address, telephone number and, if available, office hours of physicians, hospitals, clinics, dentists, and dental clinics.
C) Arrangement of Appointments with Local Doctors for Treatment
PAL Travel Assistance will assist the insured passenger to arrange for appointments with general practitioners or specialized doctors.
D) Arrangement of Hospital Admission
If the medical condition of the insured passenger is of such gravity as to require hospitalization, PAL Travel Assistance will assist the customer in the hospital admission.
E) Monitoring of Medical Condition During and After Hospitalization
PAL Travel Assistance will monitor the insured passenger’s medical condition during and after hospitalization, subject to any and all obligations in respect of confidentiality and relevant authorization.
F) Guarantee of Medical Expenses Incurred during Hospitalization
PAL Travel Assistance will, when authorized by PNBGen, assist the insured passenger by guaranteeing on behalf of the insured passenger the medical expenses incurred during his/her hospitalization, up to the maximum benefit amount shown in the Table of Benefits.
G) Arrangement of Emergency Medical Evacuation due to an Accident
PAL Travel Assistance will arrange for the provision of air and/or surface transportation, medical care during transportation, communications and all usual ancillary services required to move the insured passenger to the nearest hospital where appropriate medical care is available. PAL Travel Assistance will arrange for the provision of appropriate communication and linguistic capabilities, mobile medical equipment and medical escort crew.
H) Arrangement of Emergency Medical Repatriation due to an Accident
PAL Travel Assistance will arrange for the return of the insured passenger to his/her home or hospital in the Philippines following the insured passenger’s emergency medical evacuation and subsequent hospitalization outside his/her usual place of residence in the Philippines. PAL Travel Assistance will arrange for the provision of appropriate communication and linguistic capabilities, mobile medical equipment and medical escort crew.
I) Arrangement of Transportation of Mortal Remains due to an Accident
PAL Travel Assistance will arrange for the transportation of the insured passenger’s mortal remains to the usual place of residence in the Philippines nominated by the passenger’s legal representatives or arrange, as requested by the passenger’s family, for local burial at the place of death.
J) Arrangement of Compassionate Visit
PAL Travel Assistance will arrange travel for one (1) relative or a friend of the insured passenger wishing to join the insured passenger who, when traveling alone, is hospitalized due to an Accident, subject to the policy coverage.Back to top
A) Emergency Message Transmission Assistance
In the event of an emergency or a hospital confinement, PAL Travel Assistance will undertake to keep the insured passenger’s immediate family members informed, upon the insured passenger’s or their traveling companion’s request and consent to do so.
B) Legal Referral
PAL Travel Assistance will provide the insured passenger with name, address, telephone numbers, if requested by the insured passenger and if available, office hours of referred lawyers and legal practitioners. PAL Travel Assistance will not give any legal advice to the insured passenger.
C) Inoculation and Visa Requirement Information
PAL Travel Assistance will provide information concerning visa and inoculation requirements for foreign countries. This information will be provided to the insured passenger at any time, whether or not he/she is travelling or an emergency has occurred.
D) Interpreter Referral
PAL Travel Assistance will provide the names, telephone numbers and, if possible and requested, office hours of interpreters’ office in foreign countries.
E) Lost Luggage Assistance
PAL Travel Assistance will assist the insured passenger who has lost his/her luggage while travelling outside the Home Country or Usual Country of Residence by referring the insured passenger to the appropriate authorities involved.
F) Lost Passport Assistance
PAL Travel Assistance will assist the insured passenger who has lost their passport while travelling outside the Home Country or Usual Country of Residence by referring the insured passenger to the appropriate authorities involved.
G) Embassy Referral
PAL Travel Assistance shall provide the address, telephone number and office hours of the nearest appropriate consulate and embassy worldwide.
H) Weather and Foreign Exchange Information Services
PAL Travel Assistance shall provide information to the insured passenger regarding the exchange rate of major foreign currencies and weather forecasts and temperatures of foreign countriesBack to top